Personalized telephone answering, and screening, with voice mail and unified messaging as a backup to create the right impression with your callers.
Call patching transfers important callers to your mobile or home office phone.
Your business technology will run at optimum performance with on-site Microsoft and Cisco certified technicians.
Website Design
Make a great first impression with a custom, visually stunning website.
Microsoft certified administrative assistants, each with their own area of expertise are armed with a never say no attitude.
Database Management
Utilize our team to keep your contacts updated and send mass mailings and E mail Blasts.
Word Processing Services
From designing layouts to PDF creation, from file editing to creative writing, our team is here to help!
High Speed Printing
You'll have high quality marketing and presentations when you need them
Fax and Copy Services
Paralegal Services
Our on-site paralegals are available when you need them to support your firm.
Bookkeeping Support
Count on our team of QuickBooks trained and certified Bookkeepers.
Spreadsheets
Trust us to create graphs, technical formulas and macros to meet your needs and help your data tell its story.
Expand your business - our sales support team will work in-house or travel off-site to help you generate leads.
Telemarketing and more
Our experienced team excels at lead generation, help desk, appointment setting, and customer service calls.
Creating Presentations
From creating to proofreading, from printing to binding, your proposals and presentations will impress.
Trade Show Assistance
From planning your trip, preparing your displays, to attending the show and scheduling follow up, we will help make your show a success!
Stand out from your competition with a company brand developed by our graphic designers.
Hand your shipments to us - they'll arrive on time at the best rate possible.
Save your business valuable time and travel expenses!
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| Customers who would recommend us to a friend: |
99.08% |
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| Overall Rating |
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Location/Facility/Amenities
Convenience: proximity to major thoroughfares, public transportation, restaurants and businesses, plentiful parking,
handicap accessibility
Image: appearance of building, lobby, reception area, hallways & offices
Amenities: multiple conference rooms equipped with free wifi, videoconference facilities, kitchen with free coffee and tea
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| Quality of Office Management
Responsiveness: On site Center Manager handles requests in a timely manner
Professionalism: Leadership of staff members, clear communication of office issues
Attention to detail: Provides professional working environment, management looks for ways to provide added value above and beyond basic office rental
Stability: Employee longevity
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| Friendliness of Professional Staff
Concierge: Warmly greets guests, assists with meeting preparation, creates an upbeat and positive impression for your business
Telephone Reception: Sound cheerful and helpful on the phone, willing to assist callers and take detailed messages
Administrative Support: welcome your requests, willing to work late to accommodate your deadlines
IT Support: Are affable and able to communicate technical issues at your level, are responsive to the urgency of your request
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| Quality of Office Services
Telephone/Mail Support/Administrative Support: Skilled phone answering, proficient mail services, accuracy
Turnaround time: Have proven the ability to meet your deadlines
Staff: Have Microsoft certified Administrative and IT staff, provide expertise in multiple skill sets including marketing, paralegal support, graphic design and bookkeeping, are able to take initiative and work independently on projects, can understand and follow directions, ensure client confidentiality
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| Client Interaction
Networking Opportunities: Client Parties, Lunch and Learn seminars, client introductions for potential business referral, newsletter announcements, Twitter posts, Blog articles, LinkedIn Company Group, Entrée to Chamber or other networking organizations
Working Environment: Friendly atmosphere, encourages client interaction
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| Customers using Enhanced Telephone Answering: |
84% |
| Customers using 2 or more Business Support Services: |
72% |
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CV
Plymouth Meeting
Forties
Male
Customer Since:
2011
Review Date: 05/18/2012
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| Would you recommend us to a friend? |
Yes |
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| Overall Rating: |
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| Location/Facility/Amenities |
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| Quality of Office Management |
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| Friendliness of Professional Staff |
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| Quality of Office Services |
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| Client Interaction |
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Services Used:
Telephone Answering
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Comments:
We came to American Executive Centers during the first quarter of 2011 when we were looking for a temporary location to open a Pennsylvania office for a national environmental company. We originally signed a six month lease, fully expecting to sign a lease on traditional space and be ready to move out by that time. Of course reality quickly set in. Multiple project bids, new jobs to staff, looming deadlines and the six months passed before we knew it . Our corporate office was pushing us to find traditional space but it was difficult to carve out the time in our rapid growth mode to do that.
We also love it here at American Executive Centers. They make our days so easy! They take care of a myriad of administrative details. For example when we need to add new people to our team the manager here arranges for new phones, security passes, additional desk or office space on a day's notice.
On a day to day basis they take care of our mail and faxes, they make sure we get important phone calls and notify us of important correspondence even when we’re out in the field. They basically keep everything running like clockwork. They are our client’s first point of contact with our company and the level of professionalism and customer service they provide sets the stage for the rest of our client relationship. It’s a critical piece of the process and the staff at American Executive Centers definitely have exceptional people skills. They go above and beyond to help us whenever they can. One time I was at a hotel and needed a contact’s telephone number that was on a fax on my desk. Clare was happy to go to my office to retrieve the information and call me back at my hotel to relay it to me. That service was invaluable to me. Nothing we ask is too much trouble.
The location of the Plymouth Meeting facility is dynamite. Our six engineers live all around the Philadelphia area and our regional office is in New Jersey. Proximity to the turnpike and all of the other major roads allows optimum accessibility to all points in the state north, south, east or west. We’re also close to a number of great restaurants where we’re able to entertain our clients. The space and the amenities have been perfect for us. It met all of our needs. If I could make one small recommendation for the future it would be to expand the kitchen area so more than one person could be in there at a time.
There is a great social aspect here too but we don’t have much time to enjoy it. The center has lunch and learns and parties to help the tenants on the floor get to know one another. The whole atmosphere here is very cordial and hospitable. Through networking we have actually met some attorneys here who have referred potential industrial clients to us and met insurance agents who could potentially refer people in the future. One of the benefits of being at American Executive Centers that people usually aren’t aware of is the potential for finding new business here.
After 14 months we now have six engineers on board and more joining us in the near future. We have finally found a traditional space that will work for us. We will be moving out soon with mixed feelings. I have enjoyed the freedom to focus 100% on our project work without a worry about administrative matters. We will definitely miss the friends we have made here. We are looking forward to the continued growth of our team and the extra space we will be gaining at our new location.
If you are looking for traditional space and you are in a growth mode, I would definitely recommend you consider leasing space temporarily at American Executive Centers. You can be so much more efficient in an office environment. In my case, I had a two hour drive one way to my regional office so opening an office near my residence freed up four hours a day to dedicate to more productive work!
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Lori F
Malvern
Fifties
Female
Customer Since:
2010
Review Date: 05/18/2012
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| Would you recommend us to a friend? |
Yes |
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| Overall Rating: |
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| Location/Facility/Amenities |
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| Quality of Office Management |
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| Friendliness of Professional Staff |
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| Quality of Office Services |
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| Client Interaction |
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Services Used:
Telephone Answering, Copy Services, Database Management
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Comments:
“I run a division of a Financial Investment firm called World Financial. I have several consultants that work with me and American Executive Centers has been the absolute best fit for our company’s needs. We have weekly meetings with my entire group that we hold on the weekends in the Boardrooms of several of the centers throughout the Delaware Valley. During the work week I see a great deal of clients in my office. What American Executive Centers offers my company is the ability to have an image of a large office space and staff without the responsibility. American Executive Centers has a prestigious address, a highly trained and professional staff of individuals that are always at the ready for any task you may hand them, and a manager to take care of all of this running so effortlessly. In today’s economy the burden of a receptionist and clerical staff would cost me the luxury of running my own business and being my own boss.
Over the years of being with AEC I’ve been able to meet many people from the area, and create a great deal of business contacts. The main reason that this has occurred is because of the numerous networking parties that the management of AEC hosts throughout all 7 locations and the generosity they convey by inviting all clients to take advantage of this. I’ve also joined several groups in the area due to being introduced to them by the AEC Management.
I cannot say enough about this group. Whether it is conference room space, clerical staff, phone answering, a great address or an actual office, with all of this included, you can’t go wrong with American Executive Centers. I was asked recently if there was one thing I would change or I would like to improve about this group, and I can’t think of anything. As the old saying goes, “if it isn’t broke don’t fix it!” Seriously, if something comes up, I just bring it to their attention and whether it is a building issue or just my issue, it’s taken care of promptly and respectfully.” I highly recommend them.
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Joan
Malvern
Fifties
Female
Customer Since:
2009
Review Date: 05/18/2012
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| Would you recommend us to a friend? |
Yes |
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| Overall Rating: |
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| Location/Facility/Amenities |
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| Quality of Office Management |
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| Friendliness of Professional Staff |
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| Quality of Office Services |
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Services Used:
Telephone Answering, Copy Services, Administrative Assistance, Shipping and Expediting
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Comments:
“I have the unique situation in that I am not in the office. My office is based out of Washington D.C. and we are an On Line Training Company. People use us to get certified and/or trained in different software programs and we do this through a link on the internet and conference calling. American Executive Centers has enabled us to expand into the very lucrative area of Southeast Pennsylvania. We have to offices with them and 3 computer stations and phones in the offices. People schedule classes with us and the staff and management of AEC take care of making sure they have their books, and they are set up properly in the offices. It has amazed us that over the past 3 years we have been doing business with American Executive Centers and have never had to go to the location to fix something. They have an I/T department a clerical department and a phenomenal manager that takes care of everything for us. The only time I was ever there was when I first came to tour the facility. That was so impressive I thought for sure it had to be too good to be true, but we signed a lease with them anyway, and did it for only 3 months. After those 3 months were up I called the manager and requested an increase on our lease term to a year. We’ve been happy and with them ever since.
In my business consistency, professionalism and knowledge are very important. Think about it, would you want to go somewhere and pay to get trained on a program and things like the internet goes down or the phones don’t work? Or how about if the place looked shabby? Well, these are all of the things that we have to consider when taking on a new location. American Executive Centers is incredible, more beautiful than any other office we have, and the staff, so helpful, no one would ever know that they weren’t our employees.
We are thoroughly impressed with this organization, and we just wish that they were in other areas not just Pennsylvania and New Jersey. Hopefully some day they will have an office in Delaware or maybe New York. If I had to give a suggestion on how they could improve it would be that.
If you are looking for an office that has flexible terms, and is ready when you are, this is the place to go, but don’t just read the reviews, go and see for yourself! All I can say is thank you American Executive Centers for all you do!”
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Mondonico
Radnor
Attorney Services
Forties
Male
Customer Since:
2007
Review Date: 05/18/2012
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| Would you recommend us to a friend? |
Yes |
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| Overall Rating: |
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| Location/Facility/Amenities |
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| Quality of Office Management |
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| Friendliness of Professional Staff |
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| Quality of Office Services |
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| Client Interaction |
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Services Used:
Telephone Answering, Word Processing Services, Copy Services, Fax Services, Call Patching, Administrative Assistance, IT Assistance, Creating Presentations, Shipping and Expediting
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Comments:
After leaving a large law firm, I came to AEC in Radnor to start my own practice. My focus is primarily telecommunications law and regulation, and I generally represent large telecommunications providers. Since my practice does not require junior staff, and I am largely self-sufficient , this was the perfect solution for me. The business model works for sole-practitioners because there is no capital investment to get settled in a very professional office suite. The “turn-key” start up philosophy was just what I needed. I was able to get up and running and present a professional presence within a day, which was very important from a marketing perspective.
The Radnor location is perfect for me because it’s 4 miles from my house and convenient to major highways. The décor of dark woods is very professional and presents a substantial look. The building also has a nice café which is a very convenient feature.
I have enjoyed working with the staff over the 5 years that I’ve been a client here. Every staff member that I have interacted with during that time has been completely professional, knowledgeable, and capable. They are always professional with my phone answering. This is essential to my practice, and they do a great job. I have used other Business Support Services in the past, and I was very happy with the results. I don’t use these services a lot, but having them available (when I do need them) is very important.
We had an incident a couple of years ago when a transformer in the building malfunctioned, causing a power outage for nearly an entire day. This affected the phone service as well. Since I was expecting a call that day from the court in an active matter, I made it known to the management that they had to find a way to allow for my calls to come through. In less than an hour, they managed to work out a solution whereby calls to my number were routed to another AEC center so that they could be answered and patched directly to me. This is only one example of how responsive AEC personnel are--from the President of the company to their reception team, and everyone in between.
I do have one complaint. The noise level between offices is bothersome. I can hear my neighbors talking plainly through the walls. There appears to be no insulation between the offices. The lack of soundproofing is a problem not only because the noise sometimes makes it difficult to concentrate, but also because I must always consciously moderate my own telephone conversations with clients to ensure confidentiality. I have been told that a sound system has been installed in the hallways that provides “white noise”, but it has had no noticeable effect on the office to office noise level. Spraying a foam insulation of some kind between the walls and bolstering the window dividers (where a lot of noise seems to emanate) might be more effective. That is the only thing I would change about the Radnor center.
I have had occasion to visit Regus locations. I would say that their facilities provided a working environment that was acceptable but not nearly as nice as the Radnor office. I have not had very much experience with Regus management and staff, but I am sure there is no comparison with the professionals at AEC. I feel very fortunate to have found such a professional environment to have my office.
I have referred AEC Radnor to friends in the past. Several of them have actually signed up as clients. I was pleasantly surprised to learn that AEC rewards clients when they refer people who actually sign as clients. I’ve gotten a few referral fees – a very nice perk. I am always willing to refer more people here or to act as a reference. It’s a great office solution for an attorney, entrepreneur, or anyone who needs this type of no stress, professional environment.
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rsp
Radnor
Forties
Male
Customer Since:
2007
Review Date: 05/18/2012
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| Would you recommend us to a friend? |
Yes |
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| Overall Rating: |
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| Location/Facility/Amenities |
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| Quality of Office Management |
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| Friendliness of Professional Staff |
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| Quality of Office Services |
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| Client Interaction |
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Services Used:
Telephone Answering
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Comments:
I’m a relatively new client in the AEC Radnor office. However, I work for a company that has been a client in both Radnor and Bala Cynwyd for some years. We are a holding company in the entertainment industry that has divisions which manage our various interests. We are involved in managing night clubs and entertainment venues in casinos and managing the careers of some upcoming country singing artists. We employ about 100 people, and my job is the Director of Corporate Operations. I haven’t had this job for a very long time, but I have been working out of the office since my start.
I really enjoy this office. The location is great for me because it’s close to my home and is also close to highway infrastructure. It’s a comfortable place to work. The building is very nice as well.
The employees seem incredibly friendly and eager to help. They have a really great team and try hard to make sure they get to know everyone. They’ve included me on a Happy Hour invitation that’s coming up soon. I like how they go to the effort to build a corporate community. This is a great feature.
I have used some of the support services and have been very satisfied with them. The quality of the service is very good. The employees have been very efficient and timely with the turnaround. They always are enthusiastic and welcoming with the work that I’ve given to them. I know that they probably do a lot of things that I could be using. Since I’m relatively new, I’m still figuring out how best to use their services to be the most helpful to me.
Unfortunately, I haven’t been here long enough to have noticed things that need to be corrected. It’s been about 2 months since I started working here. I would say that since nothing has really been obvious, there probably aren’t many improvements that I would suggest, even if I had been here longer. I know that my boss and the other employees who have had space on and off in both Radnor and Bala really like this solution for now. We are going through some transition and growth and may be looking at traditional space in a location that is more central to the other employees who live further away from Radnor. For the foreseeable future, we will stay with AEC Radnor. It works well for us.
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